Privacy Policy

1. Who We Are

ClarityCare Hub Inc (“ClarityCare Hub,” “we,” “our,” or “us”) owns and operates the ClarityCare Hub platform. Our platform provides patient-facing tools and informational support, including medical bill review support, appeal drafting support, educational resources, and AI-assisted guidance.

2. Information We Collect

We collect only the information reasonably necessary to operate, secure, and improve the platform and to provide the services you request.

• Account information: such as your first name, last name, email address, user ID, password credentials, plan details, and account status.
• Saved content you choose to keep: such as saved appeal drafts, saved medical bill reviews, saved Clara AI chats, and related titles or summaries.
• Content you voluntarily submit: such as medical bills, insurance denial information, uploaded documents, free-text questions, and other materials you provide when using our tools.
• Technical and usage information: such as session data, security-related information, device/browser information, IP address, and limited activity data needed to keep the website functional and secure.
• Communications: such as emails you send to us, support inquiries, verification requests, and responses to account-related messages.

3. How We Use Information

We may use information we collect to:

• provide, operate, maintain, and secure the ClarityCare Hub platform;
• create and manage user accounts;
• allow you to review, save, reopen, and manage your work across the platform;
• generate AI-assisted responses, document drafts, and informational outputs you request;
• process uploaded files and submitted text for the purpose of delivering the requested tool functionality;
• send verification codes, account notices, and service-related communications;
• detect, prevent, investigate, or respond to misuse, abuse, fraud, security incidents, or violations of our Terms of Use;
• comply with applicable law, regulation, legal process, or governmental request; and
• improve the performance, reliability, and safety of the platform.

4. AI Tools and User-Submitted Medical Content

Certain ClarityCare Hub features, including Ask Clara and other AI-supported tools, process text and materials you voluntarily provide in order to generate informational outputs. These tools are designed to support patient understanding and workflow assistance, not to replace professional medical, legal, financial, or insurance advice.

If you upload medical bills, insurance letters, or related documentation, you acknowledge that such materials may contain personal or health-related information. We recommend that users avoid submitting unnecessary sensitive information and share only what is reasonably needed for the requested task.

5. Saved Work and User Control

ClarityCare Hub allows you to save certain work product, including appeal drafts, bill reviews, and Clara AI chats. Saved items are stored only when you elect to save them or when needed to provide the requested logged-in account functionality.

You may be able to update or delete certain saved items through your account. We may also retain limited backup, security, or system records as reasonably necessary for fraud prevention, dispute handling, legal compliance, or operational continuity.

6. Cookies and Similar Technologies

We use only essential cookies and similar technologies necessary to keep the website secure, maintain session continuity, remember core settings, and deliver the services you request. We do not present an option to disable these essential technologies because the website depends on them to function properly.

7. When We May Share Information

We do not sell personal information. We may share information only as reasonably necessary in the following circumstances:

• with service providers, vendors, or infrastructure partners that help us operate the platform, host data, support account services, or provide related technical functionality;
• when needed to protect the security, integrity, rights, property, or safety of ClarityCare Hub, our users, or others;
• to comply with law, legal process, court order, subpoena, or other lawful request; or
• as part of a business transfer, merger, financing, reorganization, sale of assets, or similar corporate transaction, subject to applicable law.

8. Data Retention

We retain information for as long as reasonably necessary to provide the services, maintain your account, preserve saved work you elect to keep, resolve disputes, enforce our agreements, meet security needs, and comply with legal obligations. Retention periods may vary based on the type of information and the purpose for which it was collected.

9. Security

We use administrative, technical, and organizational safeguards designed to help protect information against unauthorized access, misuse, loss, alteration, or disclosure. No method of transmission, storage, or security control is guaranteed to be completely secure, and we cannot guarantee absolute security.

10. Third-Party Services and Links

The platform may rely on third-party providers for infrastructure, communications, payments, or related operational support. We may also link to third-party websites or resources. We are not responsible for the privacy, content, or practices of third-party services that we do not control.

11. Children’s Privacy

ClarityCare Hub is intended for general adult patient use and is not designed for misuse by minors without appropriate supervision. If we learn that information was submitted in violation of applicable law, we may take appropriate steps to remove it.

12. Changes to This Privacy Policy

ClarityCare Hub Inc reserves the right to update or modify this Privacy Policy at any time. When we make material changes, we may revise the “Last updated” date and take additional steps where appropriate. Your continued use of the platform after an update becomes effective constitutes your acknowledgment of the revised policy.

13. Contact

For privacy-related questions or requests, please contact ClarityCare Hub through our Contact Us page.