ClarityCare Hub

ClarityCare Hub Privacy Policy

We respect your privacy. This policy explains what we collect, why, and how we protect it.

Scope

This Privacy Policy applies to ClarityCare Hub’s websites, apps, and services (the “Services”). It does not apply to third-party sites or services that we do not control.

What We Don’t Do

We do not sell your personal data.
We do not collect patient health information (PHI) or unique patient identifiers.

Information We Collect

Account & Organization Data: basic profile (name, email, role), organization info, and account type (Insurer, Provider, Individual) to operate your account and secure access.
Security & Logs: login timestamps, IP address, device/browser metadata to protect accounts and the platform.
Usage Data: feature interactions (search, policy views, forum use) to improve reliability and user experience.
Geolocation (Optional): with your browser permission or state selection, we use coarse location (e.g., state/county) to auto-fill the Health Cost Estimator and make search results more relevant.
Estimator Inputs: state, county, procedure category, specific procedure, and hospital, solely to generate a cost estimate and related insights.
Policy Builder: Insurers may upload or build policies. Insurers retain ownership and responsibility for the policies they create, post, or publish. ClarityCare Hub hosts and formats content for access and search.
Cookies & Similar Tech: necessary cookies to keep you signed in and secure; optional analytics and functional cookies only with your consent (see Cookie Notice).

How We Use Information

Provide and secure the Services, including authentication, fraud prevention, and service integrity.
Deliver core functionality such as policy search, policy builder, Connect (Q&A), email, forums, and estimator features.
Improve features and content quality (aggregate/anonymous analytics where permitted).
Comply with law, enforce our terms, and protect users and the platform.

Sharing

No sale of personal data.
Service Providers: we may share data with vetted processors (e.g., hosting, security, email delivery) under contracts requiring confidentiality and use only to provide services to us.
Legal: we may disclose information to comply with applicable law, regulation, legal process, or enforceable governmental requests, or to enforce our rights.

Data Retention

We retain personal data for as long as needed to provide the Services, meet legal obligations, resolve disputes, and enforce agreements. Insurer policy content is retained per the owner’s requirements and our archival practices.

Your Choices

Cookie Preferences: manage optional cookies any time via Cookie Settings.
Location Controls: you can deny or revoke browser location permission; you can also select your state/county manually.
Account: you can access, update, or request deletion of your account (subject to legal/operational constraints).

Security

We use administrative, technical, and physical safeguards appropriate to the nature of the data we process. No system is perfectly secure; we recommend strong, unique passwords and enabling organizational controls where available.

International & State-Specific Notices

Depending on your location, you may have additional rights (e.g., GDPR in the EU/UK, CCPA/CPRA in California). You can exercise rights or ask questions at support@claritycarehub.com. For California residents, you may use the Cookie Settings link as a “Do Not Sell or Share” mechanism (we do not sell data).

Contact

Email: privacy@claritycarehub.com

ClarityCare Hub Terms of Service

Please read these terms carefully. By using the Services, you agree to them.

Overview

These Terms of Service (“Terms”) govern your access to and use of ClarityCare Hub’s Services. If you use the Services on behalf of an organization, you represent that you have authority to bind that organization.

Accounts & Eligibility

You must provide accurate information and keep your account secure.
You are responsible for all activity under your account.
Organizations may set additional rules for their users.

Acceptable Use

No unlawful, infringing, or harmful activity.
No attempts to disrupt, probe, or bypass security or access controls.
No unauthorized data scraping or bulk extraction without written permission.

Content & Ownership

Insurer Policy Builder: Insurers (or their authorized users) own and are solely responsible for the policies and content they upload or create. By submitting content, you grant us a non-exclusive license to host, process, format, index, and display it as part of the Services.
Provider/Individual Use: You may view and use publicly available or shared policies for lawful, internal, informational purposes only.
Feedback: If you provide feedback, you grant us a license to use it to improve the Services without obligation.

Forum & Messaging Guidelines

Be professional and respectful. Do not post confidential, proprietary, or PHI/identifiers.
No spam, harassment, impersonation, or misleading claims.
We may moderate, remove, or restrict content or accounts that violate these Terms or applicable law.

Health Cost Estimator

Estimator outputs are informational and based on publicly available data and inputs you provide (state, county, category, specific procedure, hospital). They are not guaranteed and may differ from actual charges, network rates, or benefits.
No clinical advice is provided. Always consult your provider and insurer for definitive information.

Privacy

Your use is also governed by our Privacy Policy.

Service Changes & Availability

We may improve, update, or discontinue features from time to time. We strive for high availability but do not guarantee uninterrupted service.

Disclaimers

The Services are provided “AS IS”. To the fullest extent permitted by law, we disclaim warranties of merchantability, fitness for a particular purpose, and non-infringement.

Limitation of Liability

To the fullest extent permitted by law, ClarityCare Hub is not liable for indirect, incidental, special, consequential, or punitive damages, or for loss of profits, data, or goodwill.

Indemnity

You agree to indemnify and hold ClarityCare Hub harmless from claims arising out of your misuse of the Services or violation of these Terms.

Governing Law & Disputes

These Terms are governed by the laws of the State of Massachusetts, without regard to conflict-of-law rules. Venue and jurisdiction will lie in the state and federal courts located in Massachusetts.

Changes to Terms

We may update these Terms. Material changes will be notified via the Services. Continued use after changes becomes effective constitutes acceptance.

Contact

Email: legal@claritycarehub.com